FREIGHT CASHIER - RECEPTION COORDINATOR
We are currently searching for a Freight Cashier - Reception Coordinator at our Vancouver Office. As part of the Finance team, the individual is responsible for ensuring that couriers who present themselves at reception are being taken care of without any delay and that cheques and OBLs are handled within a timely matter. The Freight Cashier Coordinator is also responsible for providing exceptional customer service to all MSC Canada clients.
Interpersonal skills, communication skills (verbal and written), listening skills, problem analysis and problem-solving, attention to detail and accuracy, data collection, customer service orientation, adaptability, initiative, stress tolerance. Has a pleasant, patient and friendly attitude.
Demonstrates passion for excellence with respect to treating and caring for customers.
Ability to demonstrate empathy towards client issues
Communicates and coordinates with internal departments and clients enthusiastically
Conducts Market research to continuously build a knowledge base/expertise
Actively listens to each customer with patience and courtesy.
Uses great communication skills to resolve customer's device, billing and service concerns.
Excites customers about how new solutions can positively impact their lives.
Builds customer relationships-earn their loyalty and trust by being polite and helpful.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
Promptly getting back to customers who have questions that need further follow up
Working with a sense of urgency within designated time frames
Discovering ways to improve processes
Highly developed sense of integrity and commitment to customer satisfaction.
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Ensuring that all import cheques are entered in “SAP” system
Scanning and accepting documents from clients
Scanning FedEx / DHL pouches going out to customers
Skills & qualifications
Knowledge of SAP (asset)
Highly detail oriented
Experience with Microsoft Office, particularly Outlook, Excel, and Word
Ability to work independently and in a fast paced, high stress environment
Previous experience in a similar role is an asset
Customer driven and focused
Ability to act quickly to meet demands of multiple stakeholders
Strong organizational skills
WHAT CAN MSC CANADA DO FOR YOU?
As a professional within our organization, you will benefit from a competitive compensation & benefits package as well as career development opportunities and programs:
100% benefits coverage
Tailored training programs
Defined group contribution plan and referral incentive programs.